FAQ’s
HOW IS IT BEST TO GET IN TOUCH?
The most efficient way for a new enquiry to reach us is by e-mail to kiera@urbanrose.je or using this Contact link.
WHAT INFORMATION DO WE NEED FROM CLIENTS?
By including all of the information below we can deal with enquiries more efficiently:
Name of the client;
Date that the services are required for;
The time that the client needs to be ready for;
Name and address of the venue where our services are required;
The actual services required (i.e. hairstyling, makeup or both) and for how many people; and
Any important information we should be made aware of, such as: a particular makeup and/or hair style that is required, if there any specifics about the client’s skin that are important, if there are any sensitivities to particular products, etc.
DO YOU SELL GIFT VOUCHERS?
Yes! Gift vouchers are available for all our makeup and hair services as a lovely treat or present for family or friends.
For makeup lesson gift vouchers please click here. For gift vouchers for all our other services please contact us using this Contact Link.
WHEN/WHY SHOULD I BOOK A TRIAL?
Trials can be booked as far in advance as required. Most brides have them around 3 to 6 months before the wedding day. All looks are to be photographed and documented and products used are noted to ensure the chosen look is replicated perfectly on the big day.
Makeup and hair trials are not just for the purpose of working out the perfect look but also to ensure there are no skin reactions or sensitivities to the products used. It is, however, the client’s responsibility to inform us should any reaction occur after the trial so that we avoid the use of the product(s) that caused it.
Makeup trials usually take up to 2 hours and hair can take between 2 and 3 hours. We will always endeavour to stay with you until you are satisfied with your look.
HOW LONG DOES THE BRIDAL MAKE UP AND HAIR TAKE?
Bridal makeup takes approximately 1 hour and bridal hair approximately 1~1.5 hours.
Other wedding party guests’ (e.g. bridesmaids, mother-of-the-bride) makeup and hair take approximately 45 minutes each. Hair is usually first before the makeup and brides tend to want to be ready with hair and makeup about an hour before leaving for the ceremony in order to leave enough time to get dressed, have a glass of champagne and perhaps some portraits or any other last minute things.
WHAT IS YOUR POLICY REGARDING MAKEUP AND/OR HAIR FOR YOUNG MEMBERS OF THE WEDDING PARTY?
We are happy to provide a complimentary makeup service for young members of the wedding party (e.g. bridesmaids, flower girls) up to 12 years old so that they feel fully part of the action. This will only include lip gloss, blusher, and shimmery eyeshadow application.
If a complete makeup service is required for younger members then the full bridesmaid’s price will apply.
We are also happy to provide complimentary hairstyling for younger wedding party members up to 10 years old. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per youngster.
CAN I BRING SOMEONE WITH ME TO MY APPOINTMENT?
You are of course welcome to bring other people with you to your appointment.
If we haven’t answered your question here then please get in touch!